Government Success Manager - Netherlands

  • GovSuccess

Government Success Manager - Netherlands

Job description

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in the US, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 400+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, is a Certified B Corporation, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Government Success Manager at CitizenLab

As our Government Success Manager based in the Netherlands, you will be in charge of showing all Dutch municipalities we work with the way to success. You are an expert in citizen participation and/or the public sector, and will transfer that expertise via training, workshops, and other professional services to our customers. Your responsibilities will include:

  • Own overall relationship with Dutch customers, which includes: onboarding, increasing adoption, ensuring retention and satisfaction, managing risk.
  • Transfer public participation expertise in-person (workshops, training), remotely (video calls), and via content (guides, articles) to civil servants.
  • Deeply understand our clients' objectives and advise them on participatory process design and organisational development.
  • Work closely together with our Business Developer Netherlands, to expand our customer base in the Netherlands by occasionally giving presentations to city councils and facilitating sales.


What do we expect of you?

  • You can demonstrate expertise, or at least a strong interest, in the topics of citizen participation and (Dutch) local government.
  • You have relevant experience demonstrating project and change management skills, e.g. in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role. 
  • You are an exceptional communicator in Dutch, both orally through presentations and in writing, and you’re fluent in English.
  • You are good at taking an advisory and facilitator role to transfer your expertise to our clients.
  • You possess the ability to create structure in ambiguous situations and design effective processes.
  • You have a results-driven mentality with a bias for speed and action. 
  • You are proactive and can demonstrate a strong sense of initiative. 
  • You are empathetic and show a positive attitude with a desire to help our customers reach their goals.

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

  • Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
  • Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.
  • Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
  • Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
  • Enjoy an informal work vibe with open communication and full transparency on results.
  • Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
  • Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
  • Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. While we are proud of our cultural diversity and gender parity, we are aware of the limited diversity in terms of origins within our team and we are committed to remedying it. We strongly encourage people from different backgrounds, experiences and perspectives to apply.